Terms and Conditions

You agree that in relation to the content displayed on this site (Content), Von Forell does not, nor does any other party who provides Content to this site, make any warranty as to the accuracy, completeness or currency of the Content (except in relation to content contained on the Von Forell Direct site). As a user of this site, you should make your own enquiries before entering into any transaction on the basis of or in reliance upon the Content. To the extent permitted by law, Von Forell and its employees, officers, agents and contractors exclude all liability for any loss or damage (including without limitation, indirect, special or consequential loss or damage) arising from the use of, or reliance upon the Content whether or not this is caused by a negligent act or omission. To the extent that Von Forell is prohibited at law from excluding its liability, Von Forell and each party providing Content limits its liability to the extent permitted by law, to the resupply of the Content. Von Forell does not accept responsibility for any liability in respect of access to other content through the use of this site.

The Von Forell website has been optimised for viewing in Windows Internet Explorer version 5.5 and above. If you are running any other browser or browser versions, you may encounter problems with certain sections of the website.

This site contains registered trade marks and trade marks which are the subject of pending applications or which otherwise are protected at law. Unless otherwise indicated, the trade marks are owned by Von Forell and may have protection under the laws of other countries. You are not permitted to use Von Forell’s trade marks except (a) by saving or printing a copy of Von Forell’s site as permitted below under the copyright permission; (b) through a legitimate reference to Von Forell or a Von Forell product or service with proper recognition of the trade mark’s status; and (c) with Von Forell’s prior written consent.

The material on this site is the copyright of Von Forell and is protected by copyright under the laws of Australia and other countries. You may save an electronic copy, or print out a copy, of parts of this site (including the names “Von Forell Pty Limited, “Von Forell” or the name of any other Von Forell company) solely for your own information, research or study, but only if (a) you do not modify the copy from how it appears on this site; and (b) you include the copyright notice “© Von Forell Pty Limited 2000” on the copy. You must not however reproduce, frame, transmit (including broadcast), adapt, link to or otherwise use any of the Content, including audio and video excerpts, except as expressly permitted by statute or with Von Forell’s prior written consent.

This site contains links to third party sites. Von Forell is not responsible for the condition or the content of those sites. The link (s) are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement of the site (s) or the products or services provided there. You access those sites and use their products and services solely at your own risk. Von Forell does not represent that the content or services available from third party sites are appropriate or available for use in all parts of Australia. If you access other content or services from third party sites, Von Forell is not responsible for your compliance with local laws or other applicable laws.

The site (excluding any linked third party sites) is controlled by Von Forell. By accessing this site, you accept that any disputes about this site or the Content are to be determined by the courts having jurisdiction in Victoria in accordance with the laws in force in Victoria (subject to the application of any principle of conflict of laws inconsistent with this requirement). This site may be accessed throughout Australia and overseas. Von Forell makes no representation that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so on your own responsibility and are responsible for ensuring compliance with all laws in the place where you are located.

Von Forell does not guarantee that your use of this site will be confidential. Von Forell is not responsible for any harm that you or any person may suffer as a result of a breach of confidentiality in respect of your use of this site. Any information that you disclose on this site:

  • may be used by Von Forell, its agents and contractors in relation to the provision of Services accessible on this Site, including the marketing of those services.
  • may not be secure during its transmission over the internet. Third parties may be able to intercept transmissions which make when using this site.

Some services which you may access on this site allow you to receive content personal to you.


Von Forell Australia is committed to adopting the highest standards to safeguard personal information.

Where you are a customer of Von Forell then your contract with Von Forell specifies that our Privacy Policy will govern how we collect, use and disclose the personal information which we collect about you. Please click here to see our Privacy Policy.

Where you are not a customer of Von Forell but you are a user of this website (eg. as a submitter of user content, to make or evaluate online purchases) we may in the course of your use of the site still collect personal information about you . In that case you agree that we may collect, use and disclose that personal information in accordance with our Privacy Policy, but we agree that we will only use the email address information which you provide to us during your use of the site to send marketing information to you where you have requested such communications.

You may have an account and password. You are responsible for maintaining the confidentiality of your password and account information and are fully responsible for all conduct carried out under this password and account. Von Forell is not liable for any loss of confidentiality or for any damages arising from your failure to comply with these security measures. Von Forell requests that you promptly report to it any unauthorised use of your password.

My Von Forell Terms and Conditions
The following terms and conditions govern your use of the Von Forell information service in WML or HTML (Von Forell). Registering for Von Forell or using Von Forell constitutes acceptance of these terms and conditions.

Important: Online Shopping Terms of Use

1. You must ensure that all information provided by you in relation to your order is accurate, complete and up to date.

2. Von Forell’ Privacy Policy applies in respect of all personal information collected from you: details are at: https://www.vonforell.com/privacypolicy

3. Your order becomes effective upon successful transmission after you press “Submit Payment” on the website.  You cannot cancel the order after that time.  You must pay for delivery in addition to the price of the goods, as shown on the website when you complete your order.

4. We are unable to accept liability if the delivery of your Goods is late or if stock is not available in time for scheduled delivery.

5. Risk in the Goods passes to you on delivery.  We do not accept liability for any loss, theft or damage to the Goods after delivery.

6. Von Forell warrants that the Goods or Services are fit for their usual purpose, are merchantable and meet any description we have provided.  All other warranties and representations, except those which are non-excludable in law, are excluded. If the Goods or Services are defective or do not meet these warranties, we will refund the price or repair or replace the Goods or resupply the Services. We exclude liability for indirect or consequential loss.  We will not be liable if you have failed to follow instructions, modified the Goods or used them for an unintended purpose.

7. We will try to assist you if you wish to return Goods unused, but we may require you to pay for costs we will incur as a result. Some Goods are not returnable if they are not resaleable.

8. If we cannot accept payment from your credit card the order will not be processed and you will be contacted.

9. These conditions are governed by laws of the State of Victoria, Australia.  You submit to the non-exclusive jurisdiction of the courts of that State