Von Forell is committed to providing the best quality products. We understand that the products you request are very important and should be completed to your direct specifications.
However, there may be occasions where you have concerns regarding your order meeting expectations. In these circumstances we suggest you contact vonforell.com directly as soon as possible to discuss a favourable resolution to your concerns.
You are entitled to return goods and ask for a refund, exchange or repair if the goods you purchased:
- Have a fault that you could not have known about at the time of purchase.
- Are not the same as the description provided.
Cancellation of order
You may cancel your order at any time before we despatch your order or before the expiry of 7 working days from the date you receive your order, not including the day you received it.
If you cancel before we have sent the Goods, we will refund to you the price of the Goods and the cost of delivery, if any.
If you cancel after we have despatched the Goods, we will refund the price of the goods only.
The option to cancel your order is not available if the Goods are:
– made or altered to your specification;
If you cancel your order after we have despatched the Goods, you must return them to us within 7 days in the same condition in which you received them. We cannot refund your money if the Goods have been used, worn or damaged.
You are responsible for the cost of returning the items.
To assist us in identifying your Goods on receipt by us, we ask you to generate a Return Address number for a returns reference to be placed below our address / returns label.
If you fail to return the goods, within 14 days, we are entitled to arrange for their collection. If we do we shall look to you to repay us the cost of collection.
We will refund your money within 30 days.
This paragraph does not affect your rights in the event that the Goods are faulty.